Every year since 2014, Epsilon conducts proprietary consumer research across China to gain customer perspectives on topics that matter to brands. For the 2019 report, we probed the continued evolution of China as a highly competitive, always-on, multi-channel market.
Consumers are on the receiving end of a high volume (and variety) of brand communications, so they are ever more discerning on the content they engage with, and what channels they scan. However Chinese consumers are very active, and willing to take a wide variety of actions for their favoured brands.
One thing is certain: in this very large market, gathering and mining data for actionable insights has therefore become critical for cost-effective targeting.